FAQs
SHIPPING AND DELIVERY
WHERE IS MY ORDER/WHEN WILL I RECEIVE MY ITEMS?
Please note orders including items from both in-stock and pre-order will ship separately. Keep your eyes peeled for two tracking numbers!
Once your order has been placed, the order will be processed within 24-48 hours. Once your order is prepared for shipment and leaves our warehouse, the shipping time begins.
Orders placed before 12pm will ship within 24 hours. Orders placed after 12pm will ship within 24-48 hours.
To keep you informed about your order, we aim to provide you with a tracking number within 48 hours after your order has been prepared for shipping. This tracking number will enable you to monitor the progress of your package.
Should you have any inquiries or require assistance during this process, please don't hesitate to reach out to our support team.
Please be sure to check the product description for estimated start ship dates.
Once shipped, US shipments (depending on shipping method) will take 2-9 business days and international shipments will take 4-20 business days to be delivered.
Orders being shipped to South America, Middle East and Asia may take 1-3 months to be delivered once shipped.
WHAT IS A PRE-ORDER/BACKORDERED PRODUCT?
A pre-order is designed to reduce inventory waste and to manufacture to demand, in addition to that pre-orders may also be offered when products are in transit to our warehouses so we can prepare orders as soon as they arrive and ship them to you.
A backorder is a product that has been reordered to be manufactured after the existing stock has sold out.
DO YOU SHIP INTERNATIONALLY?
We ship to most countries around the world with the exception of limited countries based on international agreements and freight forwarder restrictions. If we are unable to ship to your country, you will be notified at checkout and your purchase will be blocked. Please contact our support team with any further questions on this at info@shopmrbeast.com
HOW MUCH DOES SHIPPING COST?
Shipping costs are displayed on the checkout page and are calculated based on the freight forwarder’s rates and depending on weight, shipping method and destination.
WILL I HAVE TO PAY TAXES/IMPORT DUTIES IN MY COUNTRY?
Depending on the service requested at checkout MrBeast.Store now offers DDP shipping which means your price now includes duties, taxes and freight. Be sure to select this service for a faster and more convenient purchasing experience.
Import duties are taxes collected on imports and some exports by a country's customs authorities. A good's value will usually dictate the import duty.
While the cost of shipment for your package is included in your order total, you may be subject to taxes/import duties for your package upon arrival to your destination country.
We do everything on our end to declare customs (value, items, weight, material) to ensure that there is no added customs charge when your order arrives to your country. Most of our packages ship without any additional fees or charges, but each country has a unique customs process and occasionally random packages will be pulled for inspection. We cannot control if your order gets pulled and there are additional fees during the customs process in your country. We do our due diligence on our end to prevent this from happening, but unfortunately we are not in control of each order and it is up to your country's postal service how your order is handled. We recommend speaking with your local post office if you have any specific questions regarding your country's customs process.
Unpaid duty and tax orders will be considered abandoned and not liable for a refund.
CAN I UPDATE MY SHIPPING ADDRESS AFTER I HAVE ORDERED?
If you have incorrectly formatted or entered your address, please contact customer support on info@shopmrbeast.com immediately with your order number and correct shipping address. If you fail to communicate a shipping address change before your order is shipped you will have to contact the courier to reroute your order. MrBeast.Store is not responsible for shipment to an incorrect address if we are not provided the information prior to dispatch.
If your package fails to be delivered due to an insufficient delivery address the goods will be returned to us. Please contact us if this occurs and we will organize a reshipment to an updated shipping address at an additional shipping cost.
HOW DO I TRACK MY ORDER?
Tracking information will be sent to the contact information you provide us. This will be sent via email/sms when your order has been fulfilled. For specific tracking details or if your delivery is late, you can contact the carrier directly for the most up-to-date information, including any carrier or regional delays. Alternatively feel free to contact us on info@shopmrbeast.com
EXCHANGES AND RETURNS
CAN I EXCHANGE ITEMS ONCE I’VE PLACED MY ORDER?
MrBeast.Store now offers exchanges through our return portal providing goods are returned in their original packaging and are unworn.
Return shipping costs are not included and an additional cost that you will need to pay, please consider the environment when purchasing and returning products as they carry a large carbon footprint.
DOES MRBEAST SHOP ACCEPT RETURNS?
Returns are accepted through our return portal providing goods are returned in their original packaging and are unworn.
You may select a refund or exchange.
Shipping costs are not refunded unless the goods are damaged or faulty.
For any further questions please contact us at support@mrbeast.store
We have a 14 day return policy.
NOTE: Customers are responsible for shipping costs for returns or exchanges unless it is wrong or damaged
PAYMENT
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal and prepaid gift cards from all major banks.
You may also select alternative payment options such as Klarna and Shop Pay,
At this time, we do not accept any form of cryptocurrency.
IS MY PAYMENT SECURE?
Yes, your payment is secure. Our website uses the most up-to-date SSL encryption security techniques. The payment provider we work with, Stripe, is Level 1 PCI certified (the highest level attainable) and uses the most up-to-date SSL encryption to ensure all payments are secure.